Refund policy

In accordance with the legal provisions in force, the CLIENT has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 15 days from the date of receipt of the products.
The CLIENT who intends to exercise the right of withdrawal must communicate it to DARLING through an explicit declaration, which can be sent by registered mail to. .
The CUSTOMER may exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract.
In case of exercise of the right of withdrawal, the CLIENT is required to return the goods within 15 days from the day on which he communicated to DARLING his wish to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.
The goods must be returned to AG COSMETICS LTD.
The direct costs of returning the products are charged to the CUSTOMER.
The goods must be returned intact, unused, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. In no case will be replaced or refunded merchandise that has not been made in perfect condition.
Without prejudice to the right to verify compliance with the above, DARLING will refund the amount of products subject to withdrawal within a maximum period of 30 days, excluding shipping costs incurred in the amount of EUR 15 for Italy and EUR 50 for other countries.
As foreseen by the art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, DARLING may suspend the reimbursement until receipt of goods or until the demonstration by the CLIENT that he has returned the goods to DARLING.
DARLING will reimburse using the same payment method chosen by the CUSTOMER at the time of purchase. In the case of payment made by bank transfer, and if the CLIENT intends to exercise his right of withdrawal, he must provide DARLING, by accessing the contact section, the bank details: IBAN, SWIFT and BIC necessary for the reimbursement, by DARLING .