To receive advice on products suited to your needs, our beauty consultants are at your disposal in all DARLING stores. If you do not wish to transfer, our customer service is at your disposal at customer@darlingsun.com Our beauty consultants will be happy to answer your questions.
HOW TO RECEIVE ADVICE ON DARLING LINE PRODUCTS?
HOW TO RECEIVE SAMPLES OF OUR PRODUCTS?
HOW TO RECEIVE INFORMATION ABOUT THE NEWS ABOUT THE DARLING LINE?
WHERE TO BUY DARLING PRODUCTS?
I BOUGHT A PRODUCT ON THE INTERNET AND I THINK OF A FORGERY. HOW CAN YOU HELP ME?
HOW TO RECEIVE ADVICE ON DARLING LINE PRODUCTS?
HOW TO RECEIVE SAMPLES OF OUR PRODUCTS?
To learn more about our products and receive samples, go to a DARLING store where a beauty consultant will advise you and provide you with the right samples for your needs. You can consult the list of SALES POINTS on our website.
HOW TO RECEIVE INFORMATION ABOUT THE NEWS ABOUT THE DARLING LINE?
Signing in to the NEWSLETTER of our website you will regularly receive the latest news on DARLING products by e-mail.
WHERE TO BUY DARLING PRODUCTS?
The DARLING products are sold, as well as through our “shop online“, from dealers’ points of sale. To know the nearest store you can contact DARLING, our Consumer Service, at the following e-mail address:customer@darlingsun.com (from Monday to Friday, from 10 to 19) or visit the STORE LOCATOR section of our website.
I BOUGHT A PRODUCT ON THE INTERNET AND I THINK OF A FORGERY. HOW CAN YOU HELP ME?
If the product was purchased outside of our authorized distribution network:
AG COSMETICS does not provide any expertise or certification regarding products purchased outside its authorized distribution network, authorized dealers or websites.
Please inform us of the coordinates of the seller (name, place of sale, if it is a store or an internet site), to check whether or not it is an Authorized DARLING Dealer and take the necessary measures to end any counterfeiting. In case you have filed a complaint against the seller, we would like to make available to the competent authorities for any information on the nature of the product in question.
We would like to draw your attention to the fact that despite our daily legal actions against these sites that sell products that affect our rights, the Internet remains a particularly important means of disseminating counterfeit products. It is for this reason that, in your interest, we advise you to purchase DARLING products and articles exclusively at DARLING boutiques, online boutiques and DARLING authorized sales points or sites, where you will not run any risk of finding counterfeits.
If the product was purchased within our authorized distribution network:
Please send us the product accompanied by the proof of purchase by registered mail with return receipt, at AG COSMETICS GROUP, Consumers Service, 42020 Reggio Emilia (RE).
We will carry out an appraisal to verify if it is in fact of counterfeiting.
If so, we will retain the product to proceed with its destruction. At your request, we will issue a statement certifying the counterfeit nature of the product purchased, with which you can contact the seller to obtain compensation for the damage suffered.